Dear [Valued Customer],

Kindly note that this is a required procedure to facilitate the inspection process. In the event of any damage to the vehicle during a test drive, the equity may be used to cover the cost of repairs and you can withdraw your remaining balance. Please be rest assured that this payment is fully refundable if you do not proceed with the vehicle and serves solely as a precautionary measure to ensure a smooth inspection process.

If, after the inspection, you decide not to proceed with the vehicle, you may log in to your Sterling Services account and withdraw your available balance immediately.

As a licensed microfinance institution, there are specific protocols that must be followed in the vehicle inspection process, to ensure a smooth procedure. Thank you for your understanding.

Best regards,
[Sterling Services Inc.]